SIP TRUNK - vPAYG PLAN
Critical Information Summary:
VoIP vPAYG Plan
All Prices ex. GST
Information about provided service
Uses your broadband (internet) to provide a phone service. This phone service is called a SIP Trunk which is used to connect SIP capable VoIP devices to connect to the phone network.
|
PLAN NAME |
MINIMIUM MONTHLY CHARGE |
MAXIMUM MONTHLY CHARGE |
EARLY TERMINATION CHARGE |
MINIMUM TERM APPLICABLE |
|
vPAYG |
$10.00 plus calls |
$10.00 plus calls |
$0.00 |
1 Month |
What Is Included
This vPAYG plan includes free Vendetta VoIP to Vendetta VoIP calls.
What Is Not Included
Your plan does not include Fixed (Local/National), Australian Mobiles, 1300/13 calls, international calls and premium service numbers. Charges to these services will apply and are outlined below. This plan does not include any handsets or other hardware or equipment.
SIP-Compatible VoIP Handset(s) or PBX Required
In order to use this service, you will need a VoIP telephone handset, PBX, ATA or software compatible with the SIP protocol. Vendetta VoIP recommends using this service with handsets purchased from the online shop at vendettavoip.com.au/shop to ensure that you have a compatible and supported device. Alternatively, you may provide your own SIP compatible VoIP equipment or software. For more information about compatible equipment and software please see.
Additional Fair Use Terms on vPAYG Plans
Included calls are subject to fair use. Fair use of the Vendetta VoIP Voice Line Included means that you must not use service in an unreasonable or fraudulent manner, or in a way that detrimentally interferes with the integrity of the Vendetta VoIP network.
This service is intended to be used in a way that is consistent with a typical business’ calling usage, according to statistical information known to Vendetta VoIP. If we determine that your use of the service or it’s features is at any time inconsistent with the normal inbound or outbound usage patterns for the type of service or plan that you have purchased, we have the right to suspend or discontinue service. Examples of inconsistent usage patterns include, but are not limited to, using the service in an outbound call center, or for telemarketing.
Only one SIP trunk is provided per account and this may only be used from a single device, such as a PBX, such as Asterisk, 3CX, or similar.
We may take action if you breach this policy, including suspending or cancelling your service. We reserve the right to enact such actions for any reason, at our own discression, without notice to you.
Call Charges Pricing
|
PLAN NAME |
INTERNAL VENDETTA VOIP SERVICE |
FIXED CALLS (LOCAL/NATIONAL) |
CALLS TO |
CALLS TO |
CALLS TO |
INTERNATIONAL |
|
vPAYG |
Included |
10c untimed |
14c per minutes |
Included |
25c untimed |
Varies |
Charges to International Numbers
You will be charged if you make calls to international numbers. International call rates will vary from time to time based on a number of factors. Please see our website for up-to-date international call rates.
* International Calls – To view International rates to overseas destinations see https://www.vendettavoip.com.au/international_call_rates
Set-up fee
There is no set-up fee for this service.
Equipment fees
Vendetta VoIP can provide you with a VoIP adapter or an approved equipment. Cost will depend on your choice of model.
Exit fee
There are no exit fees for this service.
Customer Service Contact Details
Phone: 1800 882 884
Email: [email protected]
Our support hours are constantly expanding — check our website for our current hours.
Dispute Resolution Process
If you are dissatisfied with the outcome of your customer service request and wish to take the matter further, a complaint should be made in writing. For more information see our complaints handling policy.
Ombudsman
If you are still not happy with the outcome of your complaint after following our dispute resolution process, you can contact the Telecommunications Industry Ombudsman (TIO) for independent mediation. The TIO can be contacted by calling 1800 062 058 or visiting the TIO website at tio.com.au/making-a-complaint.